Support

Contact us

Email support@ohipay.ca. Write from the email address on your OHIPay account, so we can find your account. We answer by email.

Please don't put patient information in an email: no patient names, health card numbers or dates of birth. To point us at a claim, give its claim number, the eight-digit number shown on the claim in OHIPay.

Is OHIPay working right now?

If something is not working, email support@ohipay.ca. We will tell you about any problem we already know of.

Trouble signing in

• Forgot your password? Use Forgot password? on the sign-in screen, on the web at app.ohipay.ca or in the app. We email a reset link to the address on your account.
• Lost the phone or app that gives you your two-factor codes? Email us from your account's address. We confirm who you are before we reset it, and we never ask for your password or a code.

The OHIPay app on your phone

• The app is for physicians who already have an OHIPay account. Accounts are set up by OHIPay; the app has no way to create one.
• The app never sends claims to the Ministry itself. Claims go to the Ministry from OHIPay on your computer, or automatically each night if nightly sending is turned on for your account. Until a claim is sent, you can open it in Claims and delete it.
• Lost your phone? Change your password on the web (Settings, then Change password). That signs out every device, including the lost phone. Signing out of the app only signs out that one phone.
• If the app says Check Claims before trying again, OHIPay may or may not have saved what you just did. Open Claims first, so the same patient is not billed twice.

Your information and your account

• How OHIPay handles information: read the privacy policy.
• To close your account and have your information deleted: see delete your account.

Who runs OHIPay

OHIPay is a product of Medinote Technologies Inc. Mail: Medinote Technologies Inc., 1338 Wellington Street West, Ottawa, Ontario K1Y 3B7, Canada.